ApexEdge Launches Self-Service Subscription Cancellation Service to Address Billion-Dollar Problem for Customers and Banks.
ApexEdge, a leading provider of subscription management solutions, has launched a new self-service cancellation service to help customers and banks address the billion-dollar problem of unused & disputed subscriptions.
According to industry data, customers pay billions of dollars each year for unused subscriptions, while banks are forced to write off "simple" transaction disputes as friendly fraud. This problem has significant financial implications for both customers and banks.
ApexEdge's Self-Serve Subscription Cancellation provides a simple, customer-powered approach to canceling subscriptions. By enabling customers to cancel or manage their own accounts, partners can reduce significant costs and drive engagement and satisfaction, while even growing revenue.
The solution offers a simple API/Webhook returns system, which identifies billers available for self-serve cancellation and provides the URL where customers can cancel their subscription. It also offers standardized cancellation instructions from ApexEdge and a URL to the biller's instructions for cancellation. Partners can use this data to refer, hotlink, or click out customers to merchant pages or embed/frame those pages within their native CX.
"This service is a game-changer for customers and banks. Unused subscriptions are a significant problem that affects millions of people every year. By providing a simple and effective solution, we can help customers manage their subscriptions and reduce costs for banks," saidSteve McKean, CEO of ApexEdge.
The value and benefits of the ApexEdge Self-Service Subscription Cancellation include customer growth and retention, increased revenue, and lower OpEx. By redirecting "found money" from canceled subscriptions to native products, partners can increase revenue and drive engagement and satisfaction. Lower OpEx is achieved through reduced friendly fraud disputes, fewer investigations, and write-offs.
ApexEdge is committed to providing innovative solutions that address real-world problems for customers and banks. The Self-Service Subscription Cancellation service is the latest in a line of cutting-edge solutions that provide value and benefits to all stakeholders.
For more information, please visit [website] or contact [contact information]. About ApexEdge
ApexEdge is a leading provider of subscription management solutions. Our mission is to help customers and banks manage their subscriptions more effectively and efficiently. We provide innovative solutions that address real-world problems and deliver value and benefits to banks, fintechs and consumers. For more information, please visit apexedge.com
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